From your workspace, open Settings and choose Channels. Start the Meta embedded signup, sign in with an authorised Meta account, select the correct business portfolio and WhatsApp Business Account, then choose or register the number you want to connect.
WayConnect Help Center
How can we help today?
Find setup guidance, clear answers, and practical troubleshooting for the workflows your team uses every day.
Popular: connect WhatsApp, message delivery, team access, invoices
Browse help topics
Start with the area you need.
Each topic points you to focused guidance, product information, or an implementation playbook.
Setup & onboarding
Getting started
Set up your workspace, prepare your audience, and launch your first connected workflow.
Channels & delivery
WhatsApp channels
Connect a business number, understand templates, and keep message delivery healthy.
Inbox operations
Inbox & teamwork
Assign conversations, create ownership rules, and collaborate without duplicate replies.
Campaign workflows
Campaigns & automation
Build audiences, review automations, schedule campaigns, and measure each outcome.
Plans & payments
Billing & plans
Compare plans and find clear guidance for invoices, payments, cancellations, and refunds.
Connected systems
Integrations & API
Connect lead sources, messaging channels, forms, spreadsheets, webhooks, and custom systems.
Popular answers
Quick answers to common questions.
Product, delivery, billing, privacy, and security guidance in plain language.
Troubleshooting
Diagnose the issue step by step.
Follow these checks in order. If the issue remains, send support the result of each completed step.
WhatsApp channel will not connect
Work through Meta access, browser, and number-registration checks.
- 1Confirm your Meta account has full access to the intended business portfolio.
- 2Make sure the number is not active with another WhatsApp API provider.
- 3Allow pop-ups and third-party cookies, then retry embedded signup.
- 4Verify the selected WABA and phone-number details before reconnecting.
Messages are not sending
Check delivery codes, templates, eligibility, and channel health.
- 1Open the failed message and note its delivery code or provider reason.
- 2Outside the 24-hour window, use an approved template in the right language.
- 3Confirm opt-in, country code, and connected-channel status.
- 4For campaigns, verify template variables and audience before retrying.
A teammate cannot access a feature
Resolve invitation, workspace, brand, role, and permission mismatches.
- 1Confirm the latest invitation was accepted with the same email address.
- 2Check the teammate is in the correct workspace and brand.
- 3Review their role and add only the missing permission.
- 4Ask them to sign out and back in after the access change.
Payment or invoice needs review
Find the details support needs to investigate a billing concern.
- 1Check Billing for the latest payment and subscription status.
- 2Note the invoice number, charge date, and amount.
- 3Never share a full card number, CVV, password, OTP, or access token.
- 4Email support if the charge or plan status still needs review.
Still need a hand?
Tell us what you were trying to do, what happened, and which checks you completed. Please never include passwords, OTPs, full card details, or API secrets.
Email support@wayconnect.coSecurity and policy links
For urgent account-security concerns, change your password and revoke unfamiliar sessions before contacting support.
Clear setup guidanceHuman support when neededSecurity-conscious assistance
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